SHIPPING POLICY
Thank you for shopping with Ludovic London.
We aim to make your experience with us as straightforward as possible, from placing your order to receiving your products. Please read our Shipping Policy below for information about processing, delivery and what to do if you experience an issue.
DELIVERY TIME
Our estimated delivery timeframe is:
7–18 days
Please note that this is an estimated delivery timeframe rather than a guaranteed delivery date.
Delivery times may vary depending on your location, order volume, courier services, public holidays and circumstances outside of our reasonable control.
ORDER PROCESSING
Once your order has been successfully placed, you will receive an order confirmation using the email address provided at checkout.
Orders are prepared and processed before being passed to the relevant delivery carrier.
During particularly busy periods, new product launches, promotional periods or public holidays, processing may take longer than usual.
ORDER CONFIRMATION
Please make sure that the email address you provide when placing your order is correct.
If you have placed an order but have not received your confirmation, please check your junk or spam folder before contacting us.
If you still cannot locate it, contact us at:
SHIPPING ADDRESS
Customers are responsible for ensuring that the shipping information entered at checkout is complete and accurate.
Please carefully check your:
Name, house/building number, street, postcode and delivery location before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible at contact@ludovic.london.
We will try to assist where possible; however, we cannot guarantee that an address can be changed once an order has entered processing or been dispatched.
SHIPPING DELAYS
Although we aim for orders to arrive within 7–18 days, delays can occasionally occur.
Possible causes include courier delays, severe weather, public holidays, customs or border processing for international orders, unusually high order volumes and other circumstances outside of our reasonable control.
Where a delay occurs after your order has been dispatched, we will assist where reasonably possible.
INTERNATIONAL ORDERS
Where international shipping is available, delivery times may vary depending on the destination.
International orders may also be subject to customs procedures, import duties, taxes or other local charges imposed by the destination country.
Where applicable, these charges may be the responsibility of the recipient unless otherwise stated at checkout.
TRACKING YOUR ORDER
Where tracking is available for your chosen delivery service, tracking information will be provided once your order has been dispatched.
Please allow time for the carrier's tracking system to update after receiving your dispatch information.
MY ORDER HASN'T ARRIVED
If your order has not arrived after the estimated 7–18 day delivery period, please contact us at:
Please include your:
Full name
Order number
Delivery address
This will help us investigate your order as quickly as possible.
LOST PACKAGES
If tracking indicates an issue with your parcel or you believe your order may have been lost during delivery, please contact us.
We may need to investigate the shipment with the relevant delivery carrier before determining the appropriate next steps.
DAMAGED ORDERS
If your Ludovic London order arrives damaged, please contact us as soon as reasonably possible.
Please provide:
Your order number
A description of the issue
Clear photographs of the product and packaging
Please do not dispose of the damaged product or its packaging until we have reviewed your enquiry, as photographs or additional information may be required.
INCORRECT OR MISSING ITEMS
If you receive an incorrect product or an item is missing from your order, please contact:
Include your order number and details of the missing or incorrect item.
We will review the issue and advise you on the appropriate next steps.
COSMETIC & GROOMING PRODUCTS
Due to the nature of skincare, grooming, beauty and personal-care products, please inspect your order when it arrives.
If a product appears damaged, has leaked during transit, has a broken seal where a seal should be present, or otherwise appears unsuitable for use because of shipping damage, do not use the product.
Contact us so that we can review the issue.
RETURNS & REFUNDS
Shipping and delivery issues are separate from returns made because you have changed your mind.
Please refer to our Returns & Refund Policy for information regarding cancellations, returns, opened or used grooming and cosmetic products, damaged items and refunds.
Nothing in this Shipping Policy affects your statutory rights as a consumer.
CONTACT US
If you have any questions regarding shipping or an existing Ludovic London order, please contact:
Ludovic London
Email: contact@ludovic.london
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
LUDOVIC LONDON
Built for the Working Man. Made for the Modern Gentleman.
The Modern Gentleman's Natural Daily Routine.